Tag: crisis

Sorry seems to be the hardest word

It is not common enough; the Chief Executive of a company apologises, and apologises in a way that seems genuine. Nowadays, how often does this happen in the corporate and political worlds? Aggressive business leaders, and overly-confident politicians appear to be the common currency. So, here it is again, the Uber CEO apology, http://bit.ly/2htTKTP . Aside from the important debate over Uber’s ways of operating, from a crisis communications perspective this is effective. It’s about admitting fault and taking responsibility. These seem to be major hurdles for corporates amid a crisis. Ok, so it’s not clear what exactly the CEO is apologising for, but at least it is a sign of some humility and a good start as Uber unfurls its crisis communication plan.

When news gets harder to report

Away from the oxygen, heat and, sadly, fluff of many news agendas has been the unfolding narrative of Iraqi-government forces retaking the key city of Mosul. Mosul had fallen to IS in 2014 and has now been retaken, with the help of US-coalition forces. Brutal, chilling information emerging about conditions inside Mosul in last three years. Good to read excellent journalism in the London Review of Books by Patrick Cockburn, http://bit.ly/2vUpQ0m. Here’s a BBC background piece, http://bbc.in/2el37PB.